Returns

Returns are accepted only under the following circumstances:

• The product is damaged during delivery.
• An incorrect product has been delivered.
• A manufacturing defect is identified and reported.

Return Request

All return requests must be submitted within 7 days of receiving the product. Requests received after this period may not be eligible for return or replacement.

Non-Returnable Items

For safety, hygiene, and product integrity, the following items cannot be returned:

• Used or installed products.
• Consumable products.
• Sterile products after opening.
• Customized or special-order products.
• Products damaged due to improper handling, misuse, or unauthorized repairs.

Refunds

Once your return request has been inspected and approved, the refund will be processed to the original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

Exchanges

Product exchanges are subject to stock availability. If the requested replacement product is unavailable, we will assist you with an alternative solution whenever possible.

Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an incorrect shipment, damaged product, or an error on the part of DermaSetup.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact the DermaSetup customer support team. We are committed to resolving your concerns promptly and providing the best possible assistance.